Refund & Cancellation Policy

This Refund & Cancellation Policy applies to CheckoutDM ("CheckoutDM," "we," "us," "our"), operated by M/s Healthy Celeb, and forms part of our Terms of Service.

1. Subscription fees are non-refundable

All CheckoutDM subscription fees — whether billed monthly or annually — are non-refundable, including for partial billing periods, unused time, or downgrades made mid-cycle. This applies from the moment a paid plan is activated.

2. Cancellation

You may cancel your subscription at any time from your Merchant dashboard. Cancellation stops future billing from the next cycle onward; you retain access to your current paid plan until the end of the billing period already paid for.

3. Duplicate or erroneous charges

The non-refundable policy above does not apply to billing errors on our part — for example, being charged twice for the same billing period, or charged after a subscription was already cancelled. In those cases, email us with your payment reference ID and we will correct the charge.

4. Buyer (Customer) orders

CheckoutDM is a technology facilitator connecting Merchants and their Customers — orders placed through a Merchant's Instagram DM are sold and fulfilled by that Merchant, not by CheckoutDM. Product refunds, exchanges, and order disputes must be resolved directly with the Merchant you purchased from. As described in our Terms of Service, CheckoutDM does not hold, custody, or guarantee Customer funds and is not responsible for Merchant-Customer payment disputes.

5. Payment gateway charges

Any processing fees deducted by our payment provider (Razorpay) at the time of transaction are outside our control and are not refundable under any circumstance.

6. Contact Us

For billing questions, contact [email protected].
#989, FF, Sector - 11, Panchkula, Haryana, India - 134112