Question 1

Do I need a website to sell with Checkout DM?

Accepted Answer

Nope. Your Instagram profile is your storefront. We generate secure checkout links right inside DMs.

Question 2

Which payment methods are supported?

Accepted Answer

UPI, all major Indian and international debit/credit cards, and wallets - everything available even to the FREE plan users.

Question 3

Do you support Reels comments and Story replies?

Accepted Answer

Yes. You can turn any keyword in comments or Story replies into an automated checkout flow.

Question 4

Is Instagram OAuth required?

Accepted Answer

Yes — Checkout DM is Instagram-exclusive today. Merchants connect via Instagram Business Login (OAuth).

Question 5

Can I try it for free?

Accepted Answer

Absolutely. The FREE tier lets you process a limited number of conversations every month with all core features.

Question 6

Does Checkout DM take a commission on my sales?

Accepted Answer

No. Checkout DM never takes a commission or transaction fee on your orders — payments go straight to your own account.

Question 7

Who actually receives my customers' payments?

Accepted Answer

Payments always go directly to your own connected payment account (Razorpay, UPI, or bank transfer) — Checkout DM never holds your money.

Question 8

Can I upgrade or downgrade my plan later?

Accepted Answer

Yes, anytime. You can move between Free, Starter, Growth, and Pro without losing your products, orders, or customer history.

Question 9

Is there a long-term contract?

Accepted Answer

No. There are no lock-in contracts on any plan — you can cancel anytime.

Question 10

How many products can I list on the Free plan?

Accepted Answer

The Free plan includes up to 5 products. Starter raises this to 100, Growth to 500, and Pro is unlimited.

Question 11

How many customer conversations does the Free plan include?

Accepted Answer

The Free plan includes 15 unique customer conversations per month. Starter and above include unlimited conversations.

Question 12

Will Checkout DM branding show to my customers?

Accepted Answer

On the Free plan, yes — customers see light Checkout DM branding during checkout. Starter and above remove this branding entirely.

Question 13

Can I sell digital products, not just physical ones?

Accepted Answer

Yes. Digital products are delivered automatically to the buyer via a secure link right after payment is confirmed.

Question 14

How do returns and refunds work?

Accepted Answer

Buyers can request a return directly in DM, and you manage and approve returns from your merchant dashboard.

Question 15

Do I need to be technical or know how to code to set this up?

Accepted Answer

Not at all. Connecting your Instagram account and setting up your catalog takes a few clicks from the merchant dashboard — no code required.

Question 16

Can my team help manage the store with me?

Accepted Answer

The Pro plan supports 3 team members (1 admin + 2 users) so you can share order and catalog management.

Question 17

What are the AI Responses I see on Growth and Pro plans?

Accepted Answer

AI Responses automatically handle common customer questions in DMs — like order status or product details — so you spend less time replying manually.

Question 18

Do I need a Razorpay account to get started?

Accepted Answer

No. You can accept payments via UPI ID or direct bank transfer without Razorpay. Connecting Razorpay simply adds automated card and wallet payments.

Question 19

Is customer payment data secure?

Accepted Answer

Yes. Checkout DM uses PCI-safe payment links, signed URLs, and OAuth-based merchant authentication — customer card details are never stored on our side.

Question 20

What kind of support do I get?

Accepted Answer

Every plan includes email support. Starter gets faster email response times, Growth gets priority support, and Pro gets dedicated support.

Question 21

Can I see analytics and track my orders in one place?

Accepted Answer

Yes. Paid plans include an order dashboard, and Growth and Pro add advanced analytics like revenue, response time, and conversion tracking.

Question 22

What happens if I disconnect my Instagram account?

Accepted Answer

VERIFY: Your catalog, order history, and settings stay saved — you can reconnect the same Instagram account at any time to resume where you left off.

Question 23

What happens if I go over my monthly conversation limit on the Free plan?

Accepted Answer

VERIFY: You'll be prompted to upgrade to a paid plan to continue handling new conversations that month.

Question 24

Can international customers buy from my store?

Accepted Answer

Yes. Alongside UPI (India), Checkout DM supports major international debit and credit cards through Razorpay.

Question 25

How is Checkout DM different from just sharing a UPI QR code in DMs?

Accepted Answer

A QR code alone doesn't confirm payment automatically or track orders. Checkout DM verifies payment, updates order status, and lets you manage everything from one dashboard.

Everything you were about to DM us.