Everything you need to know.

Dashboard Tabs

A field-by-field walkthrough of the Chats, Customers, Orders, Returns, Stuck, and Automations tabs.

Status Badges

What every status badge means in your Chats, Orders, Returns, and Customer History tabs.

Catalog

Product cards, plan limits, stock, sizes, low stock alerts, and how in-DM product search works.

Public Storefront

What the Public Catalog Page is, what shows per plan, and what triggers it to refresh.

Shipping Fees & Discounts

How flat shipping fees and discount rules work, including priority when more than one offer applies.

Abandoned Cart Reminders

How Checkout DM automatically follows up with customers who add to cart but go quiet before checkout.

Bulk Product Photo Upload

How Pro merchants upload up to 50 product photos at once and turn them into draft products.

Analytics

What every metric on the Checkout DM Analytics page means, including a few narrower than they sound.

Referral Program

Invite merchants to Checkout DM and earn extra days on your plan for every merchant who subscribes.

Team Access

How inviting teammates works, what member access looks like, and what team members can and can't do.

Webhooks

How Checkout DM webhooks work — events, payload fields, signing, verification, and retries.

Razorpay API Keys

Step-by-step guide to locating your Razorpay Key ID, Key Secret, and Webhook Secret.

Stripe API Keys

Step-by-step guide to locating your Stripe Secret Key and Webhook Signing Secret.

PayPal API Keys

Step-by-step guide to locating your PayPal Client ID, Secret, and Webhook ID.

Shiprocket Delivery Tracking

Connect Shiprocket's webhook so your Orders tab automatically shows Delivered, RTO, or Failed.

Shippo Delivery Tracking

Connect Shippo's webhook so your Orders tab automatically shows Delivered, Returned, or Failed.